Recent reports indicate that Citibank customers have experienced unexpected fraud alerts and difficulties accessing their accounts. Many users received notifications about suspicious activity, leading to concerns about potential security breaches. Additionally, some customers reported issues logging into the Citibank mobile app, encountering error messages suggesting problems with their devices.
Citibank has acknowledged these issues, attributing them to a system outage rather than actual fraudulent activity. The bank has assured customers that their accounts remain secure and is actively working to resolve the technical problems affecting account access.
In the meantime, customers are advised to monitor their accounts for any unusual activity and to ensure their contact information is up to date. Citibank’s Fraud Early Warning system is designed to detect suspicious activity and will contact customers via text, email, phone, or mail to confirm account activity when necessary.
For assistance with account access issues, customers can contact Citibank Customer Service at 1-800-347-4934 (Spanish: 1-800-947-9100; TTY: 1-800-325-2865).
It’s important to remain vigilant against potential scams. Citibank will never ask for confidential information like passwords or Social Security numbers through text or email. If you receive such a request, it’s likely a phishing attempt. For more information on how to protect yourself against fraud, visit Citibank’s fraud protection page.
